FAQs • Cleveland Heights, OH • CivicEngage

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Building

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1. What are the hours for obtaining a building permit?

Permit Hours and Times to Call for Inspections:

Monday - Friday
8:30 a.m. - 4 p.m.

2. I am thinking about installing vinyl/synthetic siding on my home. Is there anything I should know?: While vinyl/synthetic siding is an alternative to painting your home, you should know that damaged wood siding and its underlying structure, while hidden, could continue to rot from hidden moisture. Also, you may want to be aware that the historic character and significance of your home could be reduced with synthetic siding.

3. Why should I be concerned with the historic character of my home?: Each home contributes to the overall charm and historic character of our City's neighborhoods. The original wood siding and carpentry details of your home are authentic and unique. Vinyl should be thoughtfully and carefully applied to protect as many of the details that contribute to the historic character of a home as possible.

4. What type of permit is needed to install vinyl siding?: Only a Building Permit is required as long as your home has clapboard siding and no windows or doors are to be removed or added; otherwise, an appearance before the Architectural Board of Review (ABR) would be required. For details view the Architectural Board of Review Rules of Policy and Procedures (PDF).

5. What is involved in obtaining a building permit to have vinyl siding installed on my home?

The following must be submitted:

At least one close-up photograph of the existing siding. If more than one type of siding is present (clapboard, wood shingles, stucco), please submit a close-up photo of each type of material
A brochure from the siding manufacturer, including details of the siding
Clear photos, using a 35 millimeter (mm) camera or equal, of all sides of your home (no Polaroids please)
A measurement of the height of the existing clapboard or shingle
A measurement of the height of the proposed synthetic siding

Please note, all contractors must be registered with the Building Department.

6. If I wanted to cover over a window or a door on my home with vinyl/synthetic siding, what should I do?: We strongly recommend that you do not cover over doors and windows with siding. However, if you choose to pursue this option, you must obtain the approval of the Architectural Board of Review, view the Architectural Board of Review Rules of Policy and Procedures (PDF). For more information, call the Division of Building at 216-291-4900.

7. Are there any steadfast rules when it comes to vinyl/synthetic siding?

Yes, you should be aware of the following:

Jumping (siding over existing window and door casings) is not permitted.
Siding shall closely match the original siding in placement, size, proportion and general appearance.
Window and door trim, if covered with vinyl trim, shall closely match the original wood casing in appearance.
Siding shall not be applied over brick, stone, stucco or other masonry surfaces.
Siding shall not be grained to resemble wood (real wood siding does not have a raised wood grain.
Siding shall be installed in such as manner as to minimize damage to the historic siding beneath.

Contact the Building Department at 216-291-4900 for more information.

8. For what are Building Permits required?

Building permits are required for the following:

To demolish, alter, or make major repairs to any existing building structure, or any portion of that structure.
To build any new structure/addition. (Plans for new structures or exterior design changes must be approved by the Architectural Board of Review before a permit can be issued.) New roof (only if structural work is involved) coverings, window replacements, new siding (except for small areas of replacement), decks, new steps (or rebuilding steps) all require permits.
To do any electrical (other than minor violation corrections), plumbing, heating, air conditioning work.
To do any concrete or asphalt work involving replacement or asphalt resurfacing, or any paving work (brick walks, etc.).

9. What happens if work begins without a building permit?: A Stop-Work Order or Violation Notice will be issued, fees will double and a court summons may be issued for non-compliance or repeat offenders.

10. Who should get the building permit - my contractor or me?: Whoever does the work obtains the permit. If a contractor is being hired, they need to be registered.

11. Should permits be posted?: Yes! Permit(s) must be posted during the period of construction.

12. Will my work be inspected when it is finished?: Yes. Either you or your contractor should call 216-291-4900, Option 1 to arrange for rough-in and final inspections.

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CAC

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1. What is CDBG?: CDBG stands for the Community Development Block Grant, an annual grant from the US Department of Housing and Urban Development to the City of Cleveland Heights for the purposes of benefitting low- and moderate-income households and the prevention and removal of slums and/or blight.

2. What types of programs and projects does the CDBG fund?: CDBG funds a variety of projects and programs, including: housing rehabilitation, economic development, public works, social service agencies, food pantries, youth and educational services, fair housing education and enforcement, planning projects and grant administration.

3. What is the CAC?

CAC stands for Citizens Advisory Committee. It is made up of 22 members with a Chair, Vice-Chair and Secretary. 10 seats are reserved for representatives of the City’s 10 historic elementary school boundaries. An additional 12 seats are open to residents from all parts of the community. Members are appointed annually by Cleveland Heights City Council.

The committee provides a means for the community to obtain information on the Community Development Block Grant (CDBG) program, assists in the evaluation and preparation of the CDBG yearly application, participates in monitoring the implementation of the CDBG program, and reviews the City's annual CDBG budget.

4. What are the time requirements of the CAC?

The CAC usually meets on the third Tuesday of every month at 7:30pm. The CAC does not meet in December and July but meets twice in August and September.

Members are also assigned to one of several subcommittees in order to review applications and interview applicants who have applied for CDBG funding. This is done in order to make recommendations for funding to the full CAC. The subcommittees meet separately in August and September.

The minimum time commitment for CAC members is estimated to be:

January - June	2-3 hours per month
July	0 hours per month
August-September	6-8 hours per month
October-November	2-3 hours per month
December	0 hours per month

5. How do I apply to serve on the CAC?: Go to the Boards and Commissions section of the City’s website and click on the link on the right side of the page entitled “Boards and Commissions Application (PDF).” Fill out the form and return it to the City following the directions on the application.

6. I may be affiliated with an organization that receives funding from Cleveland Heights’ CDBG program. Can I still serve on the CAC?

Yes. All members are asked to include information on the Annual Subcommittee Selection Form that indicates any organization(s) that they or their family members are associated with who are current CDBG subrecipients or would possibly apply for funding in the next CDBG fiscal year.

Members are asked to abstain from voting on any recommendation pertaining to the request of any organization(s) that they or their family members are associated with who are requesting CDBG funds. Members are also asked to refrain from participating in any discussion related to the vote.

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Cleveland Water FAQ's

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1. If I have an emergency, who do I contact?: Cleveland Water has emergency teams on call 24 hours a day, 7 days a week and can be reached at 216-664-3060.

2. If I have questions about water quality, who do I contact?: Visit Cleveland Water’s website at Cleveland Water Department's website to view the Water Quality Report, or call the Water Quality line at 216-664-2639.

3. Who should I call if a water main breaks?

Call the Cleveland Water Emergency Dispatch Center at 216-664-3060 to report:

Broken Water Mains
Missing Manholes Covers
Other Water-Related Emergencies
Poor Water Pressure

4. Who should I call if my sewer backs up in my basement?: City of Cleveland Heights Utilities Division Public Works at 216-291-5995.

5. How am I billed?

The Cleveland Water Division is the water service provider for the City of Cleveland Heights and the Billing Agent for the Northeast Ohio Regional Sewer District (NEORSD) for wastewater treatment. Customers are billed monthly. Cleveland Water/NEORSD bills can be paid as follows:

Cleveland Division of Water – 1201 Lakeside Ave., Cleveland, Ohio
Cleveland Division of Water website – www.clevelandwater.com
Phone payment at 216-446-6834

The City of Cleveland Heights bills for landfill and local sewer charges. Local sewer charges cover repairs and maintenance of the local sewer system. Charges are billed quarterly and can be paid as follows:

Cleveland Heights City Hall – 40 Severance Circle, Cleveland Heights, Oh
Cleveland Heights website – www.clevelandheights.com
PSN automated phone payment at 1-877-885-7968

6. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?: Cleveland Water does have a process to mail bills to tenants. Please go to Cleveland Water Department's website to learn more.

7. I am experiencing a hardship. Does Cleveland Water offer any discount plans?: Cleveland Water has a number of programs available that may help. Please go to the Cleveland Water Department website to learn more, or contact Customer Service at 216-664-3130.

8. Is the transition charge a flat fee?: No. The transition charge is based on water usage and will terminate after the 5 year transition period. The transition charge covers the cost of converting to Cleveland Water.

9. Can I pay my Cleveland Water bill at Cleveland Heights City Hall?: No. You will not be able to pay your Cleveland water bill at Cleveland Heights City Hall. Visit Cleveland Water Department's website to find out convenient ways to pay your bill.

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Community Relations

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1. What kinds of events in the City require a permit?: Permits are needed for races, walkathons and bikeathons. Contact Community Relations by calling 216-291-2323 or Email Community Relations for additional information.

2. When is Arbor Day celebrated?: Arbor Day is usually celebrated the last Friday in April. The City of Cleveland Heights - designated a Tree City USA - hosts an Arbor Day celebration each year with participation from local schools and City staff. For information about the City's Arbor Day Celebration, call 216-291-2323 or Email Community Relations for additional information.

3. Does the City have a Memorial Day ceremony?: An annual Memorial Day ceremony is held each May involving veteran groups, community organizations, civic and religious institutions, schools and residents. Contact Community Relations at 216-291-2323 or Email Community Relations for more information.

4. Is a permit needed for a garage sale? What about estate or liquidation sales; is a permit necessary for those as well?

No permit is needed for a garage sale, however certain restrictions do apply:

Items offered for sale should not be displayed in the front of the property.
No more than two garage or yard sales per calendar year may be conducted at any one property.
Each garage or yard sale may run for no more than three consecutive calendar days.
Hours for such sales shall be no earlier than 8 a.m. and no later than 6 p.m.
Garage and yard sales must be conducted by the owner(s) of the personal items to be sold.

Email Community Relations for more details. Permits are needed for estate and liquidation sales; such permits can be obtained in the:

Community Relations Office
40 Severance Circle
City Hall
Cleveland Heights, OH 44118

5. My neighbors have frequent loud parties that are a disturbance. What should I do?: The City has a noise ordinance that prohibits unreasonably loud or disturbing noise by voice, musical instrument, amplification, television, car, etc. between the hours of 9 p.m. and 7 a.m. If noise gets too loud from a neighboring property, you may wish to ask your neighbors, if you feel comfortable doing so, to lower their music, voices, etc. If, after speaking to them, the noise level does not improve, or, if you feel you cannot speak to them, call the Police Department non-emergency number at 216-321-1234 while the party/loud noise is in progress. Sometimes the noise stops before the police arrive. In an emergency situation, of course, call 911.

6. My organization/class would like a tour of City Hall. What is the procedure?: Please call the Mayor's Office at 216-291-3737.

7. Our street is having a block party. Who do I call to have our street blocked off?: Call 216-291-5795 or Email Community Relations.

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COVID-19 Extended Unemployment Benefits

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1. Who will be covered by the expanded program?

The plan wraps in far more workers than are usually eligible for unemployment benefits, including self-employed people and part-time workers.

The bottom line: Those who are unemployed, are partly unemployed or cannot work for a wide variety of coronavirus-related reasons will be more likely to receive benefits.

2. How much will I receive?

It depends on your state. In Ohio, unemployment benefits typically pay 50 percent of your average weekly wage during the base period. However, the maximum payment is $424 per week and the minimum payment per week is $118. Additionally, depending on if and how many dependents you have, your benefit payment may be higher.

Under the plan, eligible workers will get an extra $600 per week on top of their state benefit.

3. Are gig workers, freelancers and independent contractors covered?

Yes, self-employed people are newly eligible for unemployment benefits. Benefit amounts will be calculated based on previous income, using a formula from the Disaster Unemployment Assistance program, according to a congressional aide.

Self-employed workers will also be eligible for the additional $600 weekly benefit provided by the federal government.

4. What if I’m a part-time worker who lost my job because of a coronavirus reason, but my state doesn’t cover part-time workers? Am I still eligible?: Yes. Part-time workers are eligible for benefits, but the benefit amount and how long benefits will last depend on your state. They are also eligible for the additional $600 weekly benefit.

5. My employer shut down my workplace because of coronavirus. Am I eligible?: Yes. If you are unemployed, partly unemployed or unable to work because your employer closed down, you’re covered under the bill.

6. How long will the payments last?: Ohio provides 26 weeks of benefits. The bill provides all eligible workers with an additional 13 weeks. So, participants in states with 26 weeks would be eligible for a total of 39 weeks. The total amount cannot exceed 39 weeks, but it may be shorter in certain states. The extra $600 payment will last for up to four months, covering weeks of unemployment ending July 31.

7. How long would the broader program last?: Expanded coverage would be available to workers who were newly eligible for unemployment benefits for weeks starting on Jan. 27, 2020, and through Dec. 31, 2020.

8. I’m already receiving unemployment benefits. Will I receive any help?: Yes. Even if you’re already receiving unemployment benefits for reasons unrelated to the coronavirus, your state-level benefits will still be extended by 13 weeks. You will also receive the extra $600 weekly benefit from the federal government.

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COVID-19 Stimulus Payments

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1. How is it decided who gets the full amount?: Single adults with Social Security numbers who have an adjusted gross income of $75,000 or less will get the full amount. Married couples with no children earning $150,000 or less will receive a total of $2,400. And taxpayers filing as head of household will get the full payment if they earned $112,500 or less.

2. What year’s income should I be looking at?: If you haven’t prepared a 2019 tax return yet, you can use your 2018 return. If you haven’t filed that yet, you can use a 2019 Social Security statement showing your income to see what an employer reported to the I.R.S.

3. Do I have to apply to receive a stimulus payment?: No. If the Internal Revenue Service already has your bank account information, it will transfer the money to you via direct deposit based on the recent income-tax figures it already has.

4. What do I do if I don’t get the stimulus payment?: According to the bill, you will get a paper notice in the mail no later than a few weeks after your payment has been disbursed. That notice will contain information about where the payment ended up and in what form it was made. If you couldn’t locate the payment at that point, it would be time to contact the I.R.S. using the information on the notice.

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Economic Development

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1. How do I find out more about the neighborhood and business districts?: The city maintains a database of demographics for each business district and surrounding neighborhood. Please contact Brian Anderson, Business Development Manager or visit the Economic Development Department.

2. How can I determine if the kind of business I want to operate is permitted at a given location?: Planning Department staff will be able to answer your questions in regard to permitted uses of land. Some uses are permitted 'by right,' which means that no special approvals are needed, while others may be 'conditionally permitted.' Conditionally permitted uses of land generally require Planning Commission review and approval. Call 216-291-4878 or email Planning or contact Brian Anderson, Business Development Manager for more information.

3. Does the city have any financial aid for small business?: The City has loan and grant programs. Please contact Brian Anderson, Business Development Manager or visit the Economic Development Department for more information.

4. I am thinking about opening a business and wondered where I can obtain a list of available storefronts for lease or sale?: Please contact Brian Anderson, Business Development Manager or visit the Economic Development Department.

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Fire Department City Volunteers

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1. What is CERT?: The Community Emergency Response Team (CERT) is a nationwide organization of volunteer who receive training on how to provide assistance in the event of a catastrophe that might overwhelm the community’s immediate response capability. Most communities have adequate fire, police, EMS, and other professional for day-to-day emergencies. For major events, they may call on nearby communities for help. But if widespread destruction and casualties occur, these forces might not be able to provide immediate assistance to everyone who needs it. That is when a trained group of volunteers can prove valuable.

2. What Does CERT Do?

CERT volunteers maybe asked to help when an emergency reaches the scale where local safety forces cannot respond to all of the needs of the community. Volunteers acting under the direction of the safety forces might perform triage, administer first aid, put out small fires, help people get to emergency shelters, locate missing or injured people, or comfort victims and their families. All sorts of skills are useful, from record-keeping to preparing meals for emergency workers during prolonged on incidents.

The team also assists with large-scale public health and safety campaigns such as vaccination clinics, emergency preparedness, and distribution of disaster education materials.

3. How do I Become a CERT Volunteer?

Cleveland Heights CERT volunteers should live and/or work in Cleveland Heights. All members of the team are required to take a 20-hour training course created by the Federal Emergency Management Agency (FEMA).

This course covers a wide variety of topics including

Disaster Preparedness
Fire Safety
Disaster Medical Operations
Light Search and Rescue
Incident Command System
Disaster Psychology
Terrorism

A background check is required. After completion of training, volunteers have opportunities to attend regular meetings of the local CERT, participate in disaster simulations, and receive additional instruction from a variety of agencies.

Information about CERT. For more information on becoming a CERT volunteer, contact the Cleveland Heights Fire Department at 216-291-2673.

C.E.R.T. Application (PDF)

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Fire Department FAQs

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1. What are the qualifications for entry-level firefighter/paramedic?: Applicants must be no less than 21 years of age nor have attained the 32nd birthday at the date of appointment and must be a citizen of the United States. Must have documented evidence of current State of Ohio Paramedic Certification of National Paramedic Certification and State of Ohio FFI/II Certification. Candidates that are currently enrolled in a Paramedic class or FFI/II class may apply with proof of enrollment (letter from Director of program). However, the candidate may not be appointed to the Division until the course(s) are successfully completed. An applicant must be a bona fide resident of Cuyahoga County, or the adjacent counties of Lorain, Medina, Portage, Summit, Geauga or Lake.

2. Is the Cleveland Heights fire Department required by law to maintain the privacy of certain confidential health information?

The Cleveland Heights Fire Department is required by law to maintain the privacy of certain confidential health care information, known as Protected Health Information or PHI, which is mandated by the Health Insurance Portability and Accountability Act (HIPAA). This Notice is given to all persons whom we generate any medical information. The Notice describes your legal rights, advises you of our privacy practices and lets you know how the Cleveland Heights Fire Department is permitted to use and disclose PHI about you.

Notice of Privacy of Protected Health Information (PDF)

3. How often should I change the batteries in my smoke detectors?: Batteries should be replaced twice a year (when you change your clocks at the beginning and end of daylight savings time). A smoke detector that beeps every few seconds probably needs to have the battery replaced.

4. Who inspects my home for foster care, home day care, respite care and adult foster care?: The Cleveland Heights Fire Prevention Bureau handles all inspections. Call them at 216-291-2973 for details.

5. My daughter's Girl Scout Troop would like to tour one of the City's fire stations. Are tours available?: Tours of the city's two fire stations are available during the months of January, May, August and December. Fire Station #1 is located at 3445 Mayfield Road, and Fire Station #2 is located at 12560 Cedar Road. Call 216-291-2673 to arrange for a station tour.

6. My street will be holding a block party and would like a fire truck to stop by. Would that be possible?: The Fire Department will send an engine to a street party if one is available. Call 216-291-2673 for further information.

7. Who do I contact about a leaky or damaged fire hydrant on my street?: The Cleveland Water Department is responsible for the maintenance of all city fire hydrants. Call their office at 216-664-3130 for assistance.

8. In case of a medical emergency, what hospital will the ambulance take me to?: Cleveland Heights paramedics will transport patients to the closest and most appropriate of several nearby hospitals, including the Cleveland Clinic, University Hospital and Metro Health.

9. Do you recommend that I install a CO (carbon monoxide) detector?: Yes. CO detectors can save lives. They will sound an alarm if there is any abnormal increase in carbon monoxide, a deadly colorless and tasteless gas. Call the Fire department at 216-291-2673 for more information.

10. How do you apply for a position as a firefighter/paramedic?: As needed (typically every 2 years), the Civil Service Commission tests for entry-level firefighters. Tests will be announced on the City of Cleveland Heights website and will be shared to various social media platforms.

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Health Services

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1. Does the City provide medical clinics for residents?: Through a contract with the City of Cleveland Heights, the Cuyahoga County Board of Health provides health services for Cleveland Heights residents. Senior citizen blood pressure clinics are free of charge and held at the Senior Activity Center (located in the Community Center at One Monticello Boulevard). Call 216-691-7377 for days and times. No appointments are necessary.

2. To whom can I speak with about environmental or food safety issues?: For questions and concerns about general food safety and environmental issues (such as black mold spores), log on to Cuyahoga County Board of Health or call them at 216-201-2000.

3. I have questions about the West Nile Virus. Who do I contact for information?: The Cuyahoga County Board of Health can provide helpful insight about the West Nile Virus, including information about larviciding, the origins of the disease, and adulticiding. Contact their offices at 216-201-2000 for more information.

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Horseshoe Lake Questions and Answers from Residents

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1. Will you file an environmental impact statement?: Environmental Impact Statements (EIS) are only required on Federal projects per the 1969 National Environmental Policy Act. This is not a Federal project and an EIS is not required. However, this project will require Federal permitting through the Army Corps. Of Engineers.

2. Residents rely on the trails surrounding Horseshoe Park for fitness and transportation. Breaking the loop around the park by eliminating the dam and spillway...(CONTINUED)

Complete Question: Residents rely on the trails surrounding Horseshoe Park for fitness and transportation. Breaking the loop around the park by eliminating the dam and spillway will force residents to rely on Park Drive and Lee Road, which are more dangerous and less scenic. Will the city fund both a temporary and, eventually, permanent bridge over the marshland (the former lake) to facilitate use of this important space that Shaker residents have fought hard for, treasured, and grown accustomed to?

Answer: Yes. The walkway around the lake will remain. We expect the walkway connecting North and South Park will be rebuilt in some form. Resident input about the walkway during the design phase will be considered. Please note: The existing walkway currently is and will remain closed until further notice due to deteriorating and dangerous existing conditions.

3. Past circumstances led Horseshoe Lake to be classified as a Class 1 dam. Given NEORSD’s reworking of the Lower Lake dam, if non NEORSD funds are raised to pay for it, can...(CONTINUED)

Complete Question: Past circumstances led Horseshoe Lake to be classified as a Class 1 dam. Given NEORSD’s reworking of the Lower Lake dam, if non NEORSD funds are raised to pay for it, can Horseshoe Lake be rebuit as a Class 4 dam (in other words, 50 acre feet or less and therefore exempt from permit requirements and related costs)? If not, why?

Answer: Per ODNR regulations, a dam is exempt from jurisdiction if it is 6 feet or less in height regardless of storage volume; less than 10 feet in height with no more than 50 acre-feet of total storage volume, or not more than 15 acre-feet of total storage volume regardless of height. The current dam height is 29'. The existing, approximately 20 feet of sediment depth within the Lake would need to be addressed (removed) to lower the dam height to 6 feet, or lowered to 10 feet in height if impounding less than 50 acre-feet of storage volume. Either dam lowering scenario (to a height of 6 feet or less, or 10 feet) would require full dam replacement and significant sediment removal. Lake sediment deposit removal greater than approximately 8 feet in depth was not cost estimated by NEORSD.

4. When NEORSD calculated Horseshoe Lake rebuilding at $20.7 million, how many acre feet of storage volume were in that plan (for Horseshoe Lake) and at what average depth?: A rebuilt Horseshoe Lake (meeting the ODNR requirements @$20.7 million) would have the same amount of active storage volume as the existing Horseshoe Lake, with an average depth of 8 feet. The Stormwater Master Plan analysis found that the active storage volume has no tangible downstream flood control benefit.

5. Are there any federal funds that could be applied for to pay for the additional cost of repairing or recreating the horseshoe lake dam?: NEORSD has investigated federal and state grant funding programs and determined that limited to no grant dollars are programmed for hazard dam replacement.

6. NEORSD cited cost for Horseshoe of $6 mil, then $20 mil in a clarification response; then Cleveland.com story cites $30 mil. We need independent cost assessment. (CONTINUED)

Complete Question: NEORSD cited cost for Horseshoe of $6 mil, then $20 mil in a clarification response; then Cleveland.com story cites $30 mil. We need independent cost assessment. The lake has been drained for 2 yrs, so why the pressure to proceed before real costs can be assessed and funding sought? Also, no lake will mean less appeal, less visitation, fewer bird species, lower property values, and potential crime without visibility from the street.

Answer: The dam is in active failure mode and necessitates prompt action. NEORSD's proposed plan includes removal of the dam at Horseshoe Lake, full restoration of Doan Brook and eventual replacement of the dam at Lower Lake. The cost for this plan is $28.3 million as presented to the communities during the June 2021 joint municipal public meetings. To replace the dam at Horseshoe Lake, the estimated cost is $20.7 million, plus annual maintenance costs, borne by the Cities of Shaker and Cleveland Heights. NEORSD can not fund this solution due to insignificant flood control and regional stormwater benefit to the region. The eventual replacement of Lower Lake's dam is $13.6 million; this is how the cleveland.com story cited a $34.3 million cost for replacement of both dams ($20.7M + $13.6M = $34.3M).

7. Why so much money? From my past recollection of 3 yrs. ago, NEOSD advised that fixing the dam & watershed issue at Horseshoe Lake would cost $6M. As part of that discussion, (CONTINUED)

Complete Question: Why so much money? From my past recollection of 3 yrs. ago, NEOSD advised that fixing the dam & watershed issue at Horseshoe Lake would cost $6M. As part of that discussion, NEOSD would pick up the tab. Now, with a drained lake, NEOSD states that the cost of fixing the dam would be in excess of $21M. AND, even though Customers in NEO have been paying 3-times what was assessed prior to ‘Save the Watershed’, we [Shaker Hts & Cle Hts] are told that “you [S.H. & C.H.] need to pick up the

Answer: The initial estimate involved repairs to the existing spillway and the installation of overtopping protection. The worsening dam conditions around the spillway caused a reassessment that dam reconstruction or dam removal were the only options to ensure public health and safety. As part of the reassessment, sediment testing and analysis indicated the need for extensive sediment handling and removal to facilitate either dam reconstruction or dam removal.

8. If the horsehoe Lake is eliminated, will the new dam at the lower lake have to be gigantic in order to handle the water from the Horse Lake area, (CONTINUED)

Complete Question: If the horsehoe Lake is eliminated, will the new dam at the lower lake have to be gigantic in order to handle the water from the Horse Lake area, and what will that mean to the integrity of historic site and the neighborhood asthetics?

Answer: Horseshoe Lake does not provide much active storage and therefore it's removal would not impact the design or size of the Lower Lake dam when it is reconstructed. Lower Lake dam is also a Class I dam regulated by ODNR and passes only 2% of the design flood that is required by Ohio Revised Code. In order to properly reconstruct the dam to meet current regulations the overall appearance and configuration of the dam will have to be altered.

9. The Shaker Lakes represent far more to our community than a means of flood control. They are a place of community, a wildlife refuge, an important historical location, and much more. (CONTINUED)

Complete Question: The Shaker Lakes represent far more to our community than a means of flood control. They are a place of community, a wildlife refuge, an important historical location, and much more. Not maintaining this irreplaceable community resource is as irresponsible, reprehensible and shortsighted as was the plan to build a highway on this site years ago. As a longtime resident of Shaker, I ask you who is being served by the penny wise and pound foolish policy of viewing this resource in this way?

Answer: The NEORSD recommendation seeks to balance safety, responsible stormwater management, cost, preservation of the environment, and the creation of a community amenity. Our goal is to balance these and other considerations that will best serve the community now and in the future.

10. Since boating, swimming and fishing are going to be permitted in Lower Lake, the fleeing nesting and breeding wildlife that need a lake environment will need a protected refuge; (CONTINUED)

Complete Question: Since boating, swimming and fishing are going to be permitted in Lower Lake, the fleeing nesting and breeding wildlife that need a lake environment will need a protected refuge; since Marshall and Green Lake are too small and built upon, wouldn't Upper Horseshoe Lake be the only and best place for that?

Answer: One goal of the NEORSD recommendation for Horseshoe Lake is to restore the area to its original natural state and allow for birds and fish to thrive in their natural environment.

11. If NEORSD removes Horseshoe dam and Lake, then the resulting new dam at Lower Lake will need to be much larger, destroying the beauty and historical...(CONTINUED)

Complete Question: If NEORSD removes Horseshoe dam and Lake, then the resulting new dam at Lower Lake will need to be much larger, destroying the beauty and historical significance of the present restoration. Wouldn't restoring the existing 2 dams be the more secure and beautiful option? Furthermore, the 2-mile, 20' wide, multi-million dollar Doan Tunnel already being built in Ambler Park is immense. Assuming that holds enough storm water to solve the problem of flooding in University Circle, why has NEORSD stated that Horseshoe Lake has to be removed to solve flooding there?

Answer: The design and materials originally used to construct Horseshoe and Lower Lake Dams do not meet the current safety standards for a Class I dam. ODNR Dam Safety Program requires modern engineering and materials specifications to ensure the protection of life and property per the Ohio Revised Code. The Doan Valley Tunnel was constructed to control combined sewer overflows at 11 locations along Doan Brook; the tunnel was not constructed to mitigate flooding along the brook.

12. How can we let Horseshoe lake disappear! Maybe the Sewer district says the lake isn't worth fixing but do they live here? Do they realize what...(CONTINUED)

Complete Question: How can we let Horseshoe lake disappear! Maybe the Sewer district says the lake isn't worth fixing but do they live here? Do they realize what Shakerites went through long ago to make sure a highway didn't run through Shaker - taking ALL of the lakes away?! This community thrives on having these lakes as a lifestyle, a place of peace, water to soothe the soul! Not to mention the people that live around the lake and have that as an asset when selling - it's hard enough with the high taxes - at least let the lake be an asset for homeowners/sellers. And who say's they won't take the other lakes around the Heights area. This sets a bad precedent and needs to be readdressed immediately. Thank you -

Answer: Protecting the beauty of the Shaker Lakes and parklands and continuing to ensure they are a destination for hikers, bird watchers and picnickers is a priority for both cities as well as NEORSD and other stakeholders. The two cities, along with ample opportunity for community input, will work with NEORSD throughout the process to ensure that our lakes and parklands remain a beautiful asset for our communities and the region.

13. Was heavy machinery used to on the bridge and deck at Horseshoe Lake dam for recent parapet work and could that have contributed to further and more drastic deterioration...(CONTINUED)

Complete Question: Was heavy machinery used to on the bridge and deck at Horseshoe Lake dam for recent parapet work and could that have contributed to further and more drastic deterioration and weakening of the dam and spillway?

Answer: The equipment used to make the recent repairs to the observation deck would have had minimal, if any, impact on the structure. The forces of the equipment on the deck are more vertical in nature. It is our understanding, the structural instability of the dam and spillway structure are primarily a result of the hydraulic pressure (which is horizontal). While backfilling the excavation, we purposely placed material in lifts to minimize the hydraulic pressure. Also, the material used did not require any a vibratory equipment for compaction as this may have led to additional damage.

14. In the early going shortly after Horseshoe Lake was drained, could earth-moving equipment have been brought in (from North Park or South Park or the park itself)...(CONTINUED)

Complete Question: In the early going shortly after Horseshoe Lake was drained, could earth-moving equipment have been brought in (from North Park or South Park or the park itself) to remove the silt and dig out more potential depth in the lake bed to reduce strain and water pressure on the dam during storms?

Answer: No. This would not have made an appreciable difference, as the lake would still have overtopped in a heavy rainfall. In addition, with more water, more pressure would have been put on the dam.

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Housing Inspections FAQ

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1. What is the charge for a Certificate of Occupancy?: The Certificate of Occupancy costs $200 for the first unit you are renting, $50 for the second unit and $25 for each additional rental unit with a maximum fee of $1,225.

2. What does a Point-of-Sale Inspection cost?: The cost is $200 for the first unit and $50 for each additional unit.

3. How do I obtain a Point-of-Sale Inspection?

You or your real estate agent may also come into the office at Cleveland Heights City Hall, 40 Severance Circle and fill out the application form or applications can be mailed to you. If you fill out the application in the office, a date and time for the inspection will be scheduled. If you mail in the application, you must call the office at 216-291-5900 to schedule the date and time.

Point of Sale Application Inspection (PDF)

4. How long does it take to get a Point-of-Sale Inspection?: We are normally scheduling two weeks in advance.

5. What if I need an appointment sooner?: You may be placed on a cancellation list. We try to make every effort to schedule.

6. My landlord has refused to make repairs to my apartment. Can I withhold my rent?

No. In Ohio, a tenant whose landlord refuses or fails to make repairs cannot simply withhold their rent. However, the tenant may deliver to the landlord written notice of the defective conditions or repairs requested. Then, if the landlord does not make the repairs in a reasonable amount of time, the tenant may deposit the rent with the Court.

Rent in Escrow Info (PDF)

7. What are the hours of inspection?: New Point-of-Sale Inspections are scheduled at 9:15 a.m. and 1:30 p.m., Monday through Friday. Reinspections are scheduled between the hours of 9:15 a.m. and 4:15 p.m.

8. How soon will I receive my inspection report?: You normally will receive your report within 5 working days.

9. Do all the violations have to be done before I sell the house?: No. Violations may be assumed by the buyer. However, if 'Class A' violations remain, monies must be placed in escrow and verification supplied to the Housing Inspection Office prior to title transfer.

10. I've fixed the violations - now what?: Call the Housing Inspections office at 216-291-5900 to schedule a reinspection.

11. What has to be done so I can transfer?: Inspectional Services must have a copy of the Acknowledgement Form signed by the buyer on file, the information for the title company and a letter from the title company of 'Class A' violations are noted stating they are holding funds in escrow.

12. I just bought a property in Cleveland Heights and I have completed the violations. How do I get my money out of escrow?: Call Housing Inspections at 216-291-5900 and schedule a reinspection. If the violations pass inspection, the department will send a letter to the title company holding the funds and let them know how much to release.

13. I would like to rent out my property, what must I do?: You must register with Housing Inspections. A Certificate of Occupancy is required each year and you must have a new interior/exterior inspection every three years.

14. How many people can I rent to?: The number of occupants is determined by the allowable occupancy for the unit. However, no more than three unrelated persons may occupy any unit.

15. My neighbor has trash/junk car on his property. What can I do?: Call Inspectional Services at 216-291-5900 and an inspector will investigate the problem. If a violation exists, the neighbor will be cited to take care of the problem.

16. Who do I call about tall grass and weeds?: Call the Inspectional Services office at 216-291-5900. An inspector will investigate.

17. Have a Housing complaint?: Leave a message any time at 216-291-5921 or email and an Inspector will get back to you.

The Housing Inspections staff is available for questions. Call 216-291-5900, Monday through Friday, 8:30 to 9 a.m.
11:30 a.m. to noon, and 4:30 to 5 p.m.

Department Main Number: 216-291-5900
Fax: 216-291-4881

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Housing Preservation FAQ

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1. I need financial help with violation repairs and in maintaining my home. Who can I call?: The Housing Preservation Office (HPO) offers various programs to assist Cleveland Heights homeowners/residents with violations and repairs to their homes. The loans and grants provided through HPO are publicly funded by the Department of Housing and Urban Development and, as such, require that all participants using these programs have gross incomes at or below the federally established limits based on family size. Applicants must also be owner/occupants. For more information, contact Housing Preservation at 216-291-4869 or email.

In addition, the Home Repair Resource Center, a non-profit organization established to maintain and strengthen Cleveland Heights houses, offers loan programs, do-it-yourself repair assistance, and a Resource Library. Contact them at 216-381-6100.

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Neighborhood Watch Program

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1. What is Neighborhood Watch?: The Cleveland Heights Neighborhood Watch Program is a new collaboration that reinforces the work of the Police Department, Community Relations and Cleveland Heights residents - organized by residents with the assistance of the City. The program encourages neighbors to “look out for each other,” which is best achieved by becoming acquainted at regularly scheduled Neighborhood Watch meetings and events.

2. Why have a Neighborhood Watch Program?

We have a Neighborhood Watch Program for the following reasons:

Basic crime prevention - Learn and practice crime safety measures that eliminate opportunities for criminals. Work for a better and safer neighborhood through protecting and honoring the rights of others.
Build a stronger community – Get to know your neighbors.

3. How do you start a Neighborhood Watch on your street?: Start by calling the Police Community Response Team at 216-291-4225 or Community Relations at 216-291-2323. Choose a mutually agreeable date for an initial meeting. Invite all of the neighbors on your block to the meeting. Community Relations will be happy to print up flyers (at no cost) for you to distribute. Meetings can be held at City Hall.

4. What can be expected at the first meeting?: A member of the Police Community Response Team and a Community Relations Assistant will attend the meeting and give a program overview.

5. How do we then proceed?: The Neighborhood Watch/street meetings better educate you and your neighbors about subjects that may be of concern to the group. It works very much like a street association. In addition to regular meetings with specific topics, Neighborhood Watch streets are encouraged to have social events too, such as block parties, holiday get-togethers, street-wide garage sales, etc.

6. What should a typical Neighborhood Watch meeting include?

A typical meeting agenda could include:

Information Sharing
Define and discuss suspicious activity
Review when you call 911 and when you call the non-emergency number.

7. What topics might be covered?

Meeting topics could include:

ATM Precautions
Auto safety
Bicycle safety
Child Safety
Fire Prevention
Fraud and con games
Holiday Precautions
Home Security
Latchkey Kids
Observation Skills
Safety tips
Self-defense

Take an informal survey among your group and decide which topics are most important and set priorities for which subjects will be discussed. Try involving as many neighbors as possible. Be sure to send out meeting notices – either flyers, phone (start a phone tree) or by email, once you collect email addresses. Some neighborhoods have their own websites, which neighbors can access for the latest information and updates.

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NEORSD Recommendations for Horseshoe Lake

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1. Will there be additional amenities for residents at Horseshoe Lake when the dam is removed and the Doan Brook is restored to its natural state?

NEORSD’s restoration of the Doan Brook to its natural state will result in a new and more natural greenspace for the community. Residents are encouraged to view NEORSD’s June 15 presentation or this video, which provides an overview of the recommendations and examples of NEORSD’s stream restoration work, including the complete restoration of the Doan Brook in University Circle near the Cleveland Museum of Art.

This new greenspace will provide an opportunity to create a new recreational amenity for the community to enjoy. The City is committed to working with residents through a public process to explore the possibilities for this new amenity; the City is also committed to seeking funding to help bring the community’s vision to reality.

2. Will residents still be able to walk around the park on a walking path?: Yes. A walking path will remain.

3. How will this affect Horseshoe Lake Park itself?: The park will not change. Picnic pavilions, the playground, and the pathways will remain.

4. What is NEORSD committed to paying for?

NEORSD is committed to paying $28.3 million to remove the dam at Horseshoe Lake, restore the stream bed and construct a new dam at Lower Lake and some maintenance costs for both Horseshoe Lake and Lower Lake.

The breakdown of costs is $13.6 million for the Lower Lake improvements and $14.7 million for the Horseshoe Lake improvements. These improvements would be funded through NEORSD's regional stormwater management program due to the regional benefits that the improvements provide. Note: NEORSD will not contribute $14.7 million to the cities to offset the cost to rebuild a dam at Horseshoe Lake because their studies have determined there is no significant regional stormwater benefit to keeping the dam and therefore Horseshoe Lake.

5. What will NEORSD’s recommended plan cost the City?

The cost to the City will be zero. The Northeast Ohio Regional Sewer District (NEORSD) will fund the entire cost of its recommended plan for Horseshoe Lake and Lower Lake through its Regional Stormwater Management Program. The estimated cost is $28.3 million. This program is funded through stormwater fees on monthly sewer bills paid by residents in NEORSD’s 60-plus member communities. Learn more at neorsd.org/shakerlakes.

NEORSD’s Regional Stormwater Management Program addresses problems related to stormwater runoff from hard surfaces. Runoff contributes to regional stream flooding, erosion, and water-quality issues, and the Program works to address stormwater problems that cross community boundaries. Due to the impacts downstream of flooding in the Shaker Lakes, this project is covered under the Regional Stormwater Management Program.

6. What would it cost to rebuild Horseshoe Lake dam?: The estimated cost to rebuild Horseshoe Lake dam and manage the sediment is $20.7 million. This is not something that NEORSD would contribute regional stormwater management dollars toward because it does not align with their goals. This entire cost would be borne by the cities of Shaker Heights and Cleveland Heights. In addition, there would be ongoing costs related to dam maintenance and sediment removal that would be the responsibility of the cities.

7. Isn’t there just a $6 million funding gap between NEORSD’s recommendations for Horseshoe Lake and the cost of rebuilding the Horseshoe Lake dam?: No. NEORSD can only fund work that aligns with the goals of the Regional Stormwater Management Program. As such, it would not be able to divert the $14.7 million to help fund the rebuilding of the dam at Horseshoe Lake. The City of Shaker Heights and the City of Cleveland Heights would be responsible for the entire $20.7 million estimated cost of rebuilding the dam, plus ongoing maintenance costs.

8. What is the cost to construct a new dam at both lakes and manage sediment accumulation?: The cost for this is estimated to be $34.3 million, which is beyond the funding ability of NEORSD and is not an option being offered. In this scenario (rebuild the dams and manage sediment at both lakes), the cost for Lower Lake improvements are estimated to be $13.6 million and would be NEORSD funded due to the flooding benefits they provide. The costs for constructing a new dam at Horseshoe Lake and managing the sediment are estimated at $20.7 million. As explained during NEORSD's June 15 presentation, lacking tangible flood control benefits, NEORSD regional stormwater management dollars could not be utilized to build a new dam at Horseshoe and manage the resulting sediment accumulation. As such, the needed $20.7 million would need to come from the municipalities.

9. Why did the City drain Horseshoe Lake?: In spring 2019, the Ohio Department of Natural Resources (ODNR) determined that the existing Horseshoe Lake Dam was structurally deficient. As a Class 1 dam, a sudden failure of Horseshoe Lake Dam could cause significant property damage and potential loss of life downstream. For this reason, ODNR directed our cities to almost fully drain Horseshoe Lake and keep it drained.

10. What about sediment in Horseshoe Lake?: NEORSD has conducted preliminary environmental assessments of the sediment at Horseshoe Lake. Residents can learn more from the June 15 presentation (sediment is discussed at 45 minutes). Residents can email NEORSD for additional information.

11. How can I learn more?: Visit neorsd.org/shakerlakes to view the June 15 presentation, an additional video about the recommendations for Horseshoe Lake, and other information, including the slide deck. If you still have questions about the recommendations, please email community@neorsd.org.

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Parking Ticket Refund

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1. What tickets are eligible for a refund?: Tickets in these categories are eligible: Prohibited Zone, No Permit, Overnight Parking, Fire Hydrant and Fire Land Parking, Abandoned Vehicle, Traffic Hazard, Parking on Sidewalk, Curb or Streetlawn. PARKING METER TICKETS ARE NOT INCLUDED.

2. How exactly did this discrepancy happen?: The City’s paper tickets group certain parking violations together. When new tickets were ordered, after the December 2012 increase was enacted, a clerical error occurred that wrongly grouped fines that had not increased with some that had.

3. How did this go undetected for so long?: This clerical error occurred in 2013. It was recently brought to our attention and immediate action has been taken.

4. When will people be notified?: Notification has begun through media outreach and our website. A dedicated email line has been established parkingticketrefund@clvhts.com and the City will be mailing a postcard with instructions in the coming days to those affected.

5. When do you expect to issue the refunds?: We are currently collecting information and putting a process in place. Refunds will be made as soon as possible.

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Planning & Development

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1. How does an organization apply for Community Development Block Grant funding?: Applications are solicited each June. However, the first step for an organization interested in CDBG funding is to discuss their proposed program to determine if it is an eligible CDBG activity by emailing Brian Iorio at 216-291-4845.

2. How do I find out more about the neighborhood and business districts?: The city maintains a database of demographics for each business district and surrounding neighborhood. Please email Brian Anderson, Business Development Manager at 216-291-2617 or visit the Economic Development page.

3. Does the city have any financial aid for small business?: The City has loan and grant programs. Please email Brian Anderson, Business Development Manager at 216-291-2617 or visit the Economic Development page for more information.

4. How can I determine if the kind of business I want to operate is permitted at a given location?: Planning Department staff will be able to answer your questions in regard to permitted uses of land. Some uses are permitted 'by right,' which means that no special approvals are needed, while others may be 'conditionally permitted.' Conditionally permitted uses of land generally require Planning Commission review and approval. Call the department at 216-219-4878 or email the department. you can also email Brian Anderson, Business Development Manager at 216-291-2617 for more information.

5. I am thinking about opening a business and wondered where I can obtain a list of available storefronts for lease or sale?: To obtain a list, please email Brian Anderson, Business Development Manager or 216-291-2617.

6. Does the city own any property available for development?: On occasion, the City will issue a request for qualifications for developers on property that it owns. For current availability, please email Brian Anderson, Business Development Manager or phone at 216-291-2617.

7. How tall can a fence be on residential property, and does fence installation require a permit?: Fences may be up to seven feet in rear and interior side yards, although with fences parallel to and within seven feet of a house (either the fence-owner's or a neighbor's), the fence's height may be no more than its distance from the house. Front- and corner-side-yard fences are limited to three feet in height and require Architectural Board of Review approval. Chain-link or wire-mesh fencing is not permitted in front or corner side yards, and barbed wire is not permitted at all. A permit issued by the Planning Department is required for all new and replacement fences in the city. See the Fence Regulations / Fence Permit Application (PDF).

8. How can I determine where my property lines are?: Unfortunately, the only sure way to determine the location of a property line is to have a survey done. The City does not become involved in property-line disputes. Call 216-291-4878 for more information.

9. What if I want to make an improvement to my property that would conflict with the zoning regulations?: Zoning regulations are in place for many reasons, including the need to prevent negative impacts on neighbors and to protect the property values of a neighborhood. However, sometimes, due to an unusual circumstance on their property, a person is justified in seeking a variance from the regulations. Most variances require the review and approval of the Board of Zoning Appeals, but some may be granted administratively. For more information, please contact the Zoning Administrator at 216-291-4855 or email them.

10. What are the regulations regarding yard signs?: Yard signs are permitted to advertise a property for sale or rent, to advise of a garage or yard sale, or to express an opinion (on an upcoming election, for example). Signs must be placed parallel to the street and set back at least 20 feet from the right-of-way line; the right-of-way line is usually along the inner edge of your sidewalk. Other restrictions also apply. For details, please call the Department of Planning and Development at 216-291-4878 or email the department.

11. Is it permissible for me to operate a day-care business out of my home?: In most cases, the answer would be yes, but many restrictions and limitations apply. An annually renewable permit is also required. Please direct your questions to the Planning Department or at 216-291-4878.

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Police - Animal Care / Control

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1. There is a dog running loose around the neighborhood. What can be done?: To report dogs and cats running at large, found or lost, barking, defecating, etc., call the Animal Protective Unit at 216-291-4987.

2. My neighbor's dog constantly barks and howls. What can I do?: To report dogs and cats running at large, found or lost, barking, defecating, etc., call the Animal Protective Unit at 216-291-4987.

3. A neighbor's dog has been tied up in the yard for a long time with no water bowl in sight. What do I do?: Call the Animal Protective Unit at 216-291-4987.

4. My neighbor has a large number of dogs and/or cats. To whom can I report this?: Call the Animal Protective Unit at 216-291-4987.

5. Where may I obtain a dog license?: Dog licenses may be obtained through Cuyahoga County. For information, call 216-443-3513.

6. I've been bitten by a neighbor's dog. Where do I report this?: Call the Animal Protective Unit at 216-291-4987.

7. My pet died. Will the City take it away for me?: Dead cats and dogs will be collected from residents' property, but will not be removed from the house. If the animal is inside the house, you must bag the animal and place it on the tree lawn for collection by Public Works. Call 216-691-7300.

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Police - General Operations

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1. Where is the Police Department located?

The Cleveland Heights Police Department is located at Cleveland Heights City Hall:

40 Severance Circle
Cleveland Heights, OH 44118

It is open 24 hours a day; entrance is in the back of City Hall.

2. How do I contact the Police Department?: In case of emergency, call 911 from any phone in the city. This number applies for any emergency - police, fire, and medical emergency. For non-emergency calls requiring police assistance, call 216-321-1234.

3. Should I report what I think is suspicious activity on my street?: Yes. To report suspicious activity, call 216-321-1234.

4. Is overnight parking permitted on Cleveland Heights streets?: In most cases, no it is not permitted. Parking is not permitted on most Cleveland Heights streets between the hours of 3 a.m. to 6 a.m. unless approved by the Chief of Police for a specific reason (new driveway, etc.) On some streets, overnight parking is allowed with a permit. For permit information, call the Treasury Office at 216-291-5770.

5. My driveway was just resurfaced. May I park on the street overnight?: Call 216-321-1234 after 4 p.m. and supply the make of your vehicle and your license plate number so that you are not ticketed.

6. Is there a curfew in Cleveland Heights?

Yes. Children under 12 cannot be out on the following from the onset of darkness until 6 a.m.:

Highways
Public Grounds
Public Parks
Public Streets
Sidewalks

Children 12 or older, but under 16 years old, cannot be out between 10:30 p.m. and 6 a.m. No one 16 years of age or older, but under the age of 18, can be out between 12 midnight and 6 a.m. Exceptions to these rules are when children and teens are accompanied by parents, guardians, or members of the family who are 18 years of age or older; when they are on errands or other legitimate business under the parents' direction; or when they are engaged in gainful and lawful employment during curfew hours. Parents and guardians shoulder the responsibility for enforcing curfew regulations. All persons charged with curfew violations will be referred to Juvenile Court.

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Police - Neighborhood Watch Program

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1. What is Neighborhood Watch?: The Cleveland Heights Neighborhood Watch Program is a new collaboration that reinforces the work of the Police Department, Community Relations and Cleveland Heights residents – organized by residents with the assistance of the City. The program encourages neighbors to “look out for each other,” which is best achieved by becoming acquainted at regularly scheduled Neighborhood Watch meetings and events.

2. Why have a Neighborhood Watch Program?: Basic crime prevention - Learn and practice crime safety measures that eliminate opportunities for criminals. Work for a better and safer neighborhood through protecting and honoring the rights of others. You can also build a stronger community and get to know your neighbors.

3. How do you start a Neighborhood Watch on your street?

Start by calling the Police Community Response Team at 216-291-4225 or Community Relations at 216-291-2323. Choose a mutually agreeable date for an initial meeting. Invite all of the neighbors on your block to the meeting. Community Relations will be happy to print up flyers (at no cost) for you to distribute. Meetings can be held at City Hall:

40 Severance Circle
Cleveland Heights, OH 44118

4. What can be expected at the first meeting?: A member of the Police Community Response Team and a Community Relations Assistant will attend the meeting and give a program overview.

5. How do we then proceed?: The Neighborhood Watch/street meetings better educate you and your neighbors about subjects that may be of concern to the group. It works very much like a street association. In addition to regular meetings with specific topics, Neighborhood Watch streets are encouraged to have social events too, such as block parties, holiday get-togethers, street-wide garage sales, etc

6. What should a typical Neighborhood Watch meeting include?

A typical meeting agenda could include:

Information Sharing
Define and discuss suspicious activity
Reviewing when you call 911 and when you call the non-emergency number 216-321-1234

7. What topics might be covered?

Meeting topics could include:

ATM Precautions
Auto safety
Bicycle safety
Child Safety
Fire Prevention
Fraud and con games
Holiday Precautions
Home Security
Latchkey Kids
Observation Skills
Safety tips
Self-defense

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Public Relations

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1. I would like to know when various City meetings are held. How can I find out this information?: The Cleveland Heights City Hall Calendar of Events may be found online.

2. Which office do I contact concerning the content of this website?: The Office of Public Relations is responsible for the content of this website. Please direct your questions and comments to us by email or call 216.291.5794.

3. What annual events or celebrations does the City host?: A variety of events take place every year in Cleveland Heights, including a Dr. Martin Luther King celebration, Memorial Day ceremony, Arbor Day gathering, Cain Park Arts Festival and much more.

4. I'm part of a Cleveland Heights organization and would like to publicize a community event that my group is sponsoring. How do I go about getting this information into the FOCUS magazine?

Information for FOCUS can be sent in three ways - mail, email or fax. Mailed information should be addressed to:

Public Relations (Attn: FOCUS magazine)
City of Cleveland Heights
40 Severance Circle
Cleveland Heights, OH 44118

To send information electronically, email us. You can also fax information to 216-291-3705. Due to time and space constraints, all information received may not be published.

5. Where is FOCUS magazine distributed?: FOCUS Magazine is mailed to every Cleveland Heights household, business and institution.

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Public Works - Bulk Pickup

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1. What is the fee for special bulk pick-up?: The city provides one day a month (during the first full week of the month on your regularly scheduled collection day) where bulk collection is free up to a maximum of four items per household. Bulk item collections any other time or in excess of the four-item limit are subject to a fee of $10 per item per Ord. 935.02.

2. Can I arrange for a special collection and pay later?: Sorry, payment is required in advance before we can schedule your pick-up.

3. Once I schedule a special pick-up how soon will it be picked-up?: Special collections are usually picked-up within 24-48 hours on regularly scheduled collection days (Mon.-Fri.). There are no special collections on weekends.

4. Can I arrange to have more than four items collected during my regularly scheduled bulk collection day?: Yes, the fee is $10 per additional item, and the fee must be paid in advance.

5. I have a new 3 sectional sofa being delivered can I arrange in advance to have my old 3 sectional sofa picked up?: Yes, the fee would be $30 ($10 per section) and you can schedule the pick-up in advance. We recommend that you schedule to have the furniture picked-up the following day. Please remember fabric furniture and mattresses need to be bagged or wrapped in plastic.

6. I have some bags of drywall and some scrap wood from a home improvement project, can I put these items out or arrange for a special collection?: Sorry, the city does not collect construction & demolition and/or building materials. We recommend that you contact a private hauling service. A list of some private hauling services is provided at the following link: Refuse Private Hauling Companies (PDF)

7. I cut down a bunch of large bushes in my yard and placed them on the tree lawn without cutting and bundling them into 2 foot high by 4 foot long bundles. Can I call for a special loose brush pick-up?: Yes, the charge would be based on the volume of material to be collected based on 3 cubic yard increments. The minimum charge is $30 and increases $30 for each additional 3 cubic yards.

8. I have a tenant that moved out of my rental, and I wish to clean the house out. There is a large amount of trash/bulk items that will fill the entire tree lawn. Can I call for a special collection?: Sorry, the city does not service move-outs or evictions. Property owners are responsible for disposing of these items at their own expense. We recommend that you contact a private hauling service. A list of some private hauling services is provided at the following link: Refuse Private Hauling Companies (PDF)

9. I was cleaning out my basement and have more garbage than normal including some bulk items. Can I arrange for a special pick-up?: Yes, please provide a photo of the amount garbage and bulk so that we can properly assess the special collection fee.

10. I took down a wooden fence around my property, can I arrange for a special bulk collection?: Sorry, the city does not collect construction & demolition and/or building materials. We recommend that you contact a private hauling service. A list of some private hauling services is provided at the following link: Refuse Private Hauling Companies (PDF)

11. Do I have to wrap all my bulk items in plastic?: No, ONLY fabric furniture (e.g. sofas, recliners, chaises) and mattresses should be bagged or wrapped in plastic.

12. Where can I find mattress bags and furniture wrap?: Most hardware stores and home improvement stores should sell these items in the moving supplies area.

13. I purchased a green “bagster” from the home improvement store. Can I pay the city to pick it up, and should I set it on the tree lawn?: Sorry, the city will not collect these. You must arrange for collection from the company that services the bags. Additionally, you cannot place these bags on the tree lawn, they must be placed on your property. Placing dumpster bags on tree lawn will be considered as illegal dumping and will be subject to fines.

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Public Works - Forestry

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1. I do not have a tree on my tree lawn. How can I get one?: Residents who do not have a tree on the tree lawn in front of their house are eligible for a new tree planting. Please call 216-691-7300 or email the Forestry Division to request a tree planting, trimming, or removal on your tree lawn.

2. There is no tree on my tree lawn and I prefer it that way. Will a tree be planted anyway?: If you do not want a new tree to be planted on the tree lawn in front of your house, contact the Forestry Division at 216-691-7300 or Email the Forestry Division to let them know.

3. The tree on my tree lawn looks like it is dying. What can be done?: Contact Forestry at 216-691-7300 or Email the Forestry Division. An arborist will examine it to determine if it needs to be trimmed or removed.

4. There is a tree on my tree lawn, but I don't want it. May I cut it down or remove it myself?: No! Trees on tree lawns are on public property. If the tree is diseased, Forestry will remove the tree. Healthy trees will not be removed. If you cut down or remove a tree that is on public property, you may be cited and fined.

5. Trees on my front lawn and in my back yard need to be trimmed or removed. Can the Forestry Division help me with this?: No. Trees that are on private property are the responsibility of the property owner. Please contact a private tree service company.

6. There is a tree limb blocking the sidewalk, street or driveway apron. Can Forestry help?

If the limb is from a City tree or tree lawn tree, and is blocking the sidewalk, driveway or driveway apron, Forestry will remove it. Call 216-691-7300 or Email the Forestry Division.

If the limb is from a tree on private property, the homeowner is responsible for clearing the area.

7. There is a tree limb on my tree lawn that is touching a power / other utility line. Can Forestry help?: If the limb is on a wire, call the Illuminating Company at 800-589-3101.

8. The tree in my back yard runs into the power lines. Will the City trim it for me?: No. Please call the Illuminating Company at 1-800-589-3101.

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Public Works - Refuse

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1. I put my trash cans on the tree lawn and my trash was not collected. Why not?

Garbage is not collected if the trash cans are placed on the tree lawn. Remove the items and place them in plastic bags.

However, if you want to throw the cans away, please indicate that on the cans.

2. I'm moving and will be disposing of quite a bit. Do I have to wait for my regular collection day to put it out?: Special pickups can be made for a fee when prior arrangements are made. Please fill out the Bulk/Loose Brush Pick-up Request Form to request a special pickup.

3. Only some of my refuse was collected and there are still items on my tree lawn. Why isn't it collected all at one time?: If you have bulk items left on the tree lawn, it is because a bulk truck will pick up the large loads and will follow the regular refuse trucks. Bulk items are only picked-up on your regular collection day during the first full week of the month.

4. Why wasn't my trash collected?

Refuse must be placed on the tree lawn before 7 a.m. on the day of your collection. If you put it out after 7 a.m. on the morning of your collection day, it might have been missed. Call 216-691-7300 or email Public Works to let them know.

However, if you call after 2 p.m., it may not be collected until the following day.

5. Will the City pick up our old swing set?: Swing sets will be taken on the regular collection day if the set is completely dismantled and free of concrete.

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Public Works - Refuse and Recycling Automated Carts

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1. Do I have to order my refuse and recycling cart?: No, every household is automatically slated to receive one 95-gallon refuse cart and one 64-gallon recycling cart.

2. Can I order a smaller refuse and/or recycling cart?: Smaller cart options are reserved for seniors (65 and over) only who feel that they may have difficulty maneuvering a larger trash or recycling cart. The city may contact recent applicants for smaller carts to verify that they meet the age requirements.

3. I’m a senior and I’m not sure if I need a small cart and what size would be best?: First, if you are considering a smaller cart we recommend that you visit the Community Center located at 1 Monticello Blvd. where there are sample carts available and try them out. If you are considering a smaller cart the middle size 64-gallon cart is the most advisable option for both refuse and recycling. It is approximately 44” high and offers good stability when wheeling the cart to the curb. All the carts have large wheels and maneuver easily. The smallest 32-gallon carts are significantly smaller and are only approximately 36” high. This height might cause some individuals to have to bend over when trying to wheel the cart to the curb. Smaller cart orders must be received by July 26th.

4. I’m a disabled individual, and I currently participate in the city’s disability assistance program for weekly collection. Will I still need carts, and will the City continue to collect them?: Yes, if you currently participate in the disabled assistance collection program, this service will continue. You will receive both refuse and recycling carts, and one of our friendly city staff members will wheel the carts down to the street and empty them and return them to the location where they are stored on your property.

5. I live in a single person household, but I’m not a senior and I do not generate a lot of refuse or recycling on a weekly basis, can I opt for a smaller refuse and/or recycling cart?: Unfortunately, No. Based on feedback, this option is only reserved for seniors that might have mobility issues. Smaller carts are not generally offered in other communities but we want to ensure the success of our program.

6. I own a duplex/2-family home. Will I get a cart for each unit?: Yes. You will receive both carts for each unit.

7. I already have an extra cart. Can I use it?: Unfortunately, No. We will only be collecting refuse/recycling in our prescribed carts.

8. When will the carts be delivered and when will the new system be in place?: Because of supply chain issues with the delivery of collection trucks, the automation of Cleveland Heights refuse and recycling has been pushed back to Spring of 2022. The distribution of trash and recycling bins is also delayed. Once we receive delivery of our automated collection trucks, the date the program begins will be announced.Program dates may be subject to change based on delays that are being experienced nationwide in the manufacturing industry. Stay up to date by visiting our website.

9. How will I know when my carts are going to be delivered, how long will the delivery process take, and will there be educational materials included?: Postcards will be mailed a few weeks in advance of the carts being delivered. Professional delivery teams will deliver the carts to each residential unit and code them to the address. An information packet about how to place the carts at the curb, and what to place in the recycling carts will be attached to each recycling cart.

10. I read on the City’s cart ordering page that the City received a grant towards the purchase of recycling carts, does this apply to smaller carts as well?: The city did receive grants from both the Recycling Partnership and the Ohio EPA towards the purchase of 64-gallon recycling carts. The intent of the grants is to encourage participation in weekly recycling collection to divert recyclable materials from going to the landfill. The grants require that for weekly recycling collection a 64-gallon cart is required to be eligible for funding. Therefore, we are encouraging our residents to utilize a 64-gallon recycling cart. The grant does not cover the smaller cart.

11. Once the new cart system is in place, what will go in the recycling carts?: The city operates a single stream recycling collection system. All acceptable recycling items are on our Recycling webpage will be placed loosely (not bagged) in the recycling cart and placed at the curb weekly. The City follows the Cuyahoga Recycles guidelines. Please visit CuyahogaRecycles.org to learn more.

12. Does cardboard go into the recycling cart?: Cardboard should be flattened and can go into the recycling cart. If there are large boxes that cannot fit into the cart, it should be flattened and neatly stacked next to the recycling cart.

13. What about trash, is that supposed to be placed loose in the trash cart?: No, you will place your “bagged” trash in the trash (refuse) cart.

14. What about yard waste, will there be a separate container for yard waste?: No, yard waste collection will follow the current collection guidelines, and will be placed at the curb separate from your refuse and recycling carts in a Kraft bag.

15. Will the carts that are delivered to my address be identifiable if they are lost or stolen?: Each cart will contain an integral Ultra High Radio Frequency Identification (UH-RFID) tag which will be specifically coded to each address. City staff will have scanners that can identify a found cart and which address it belongs to.

16. Will the carts be my property, or property of the city?: Carts will remain property of the city. Each residential unit will be issued one refuse cart and one recycling cart. If a residential unit purchases an additional cart the additional cart will remain property of the resident.

17. What if a cart is damaged, will the city repair it?: Yes, the carts are covered by a full 10-year warranty, and if carts are damaged they will either be repaired or replaced.

18. What if my pre-purchased additional City refuse cart is damaged, will the city repair it?: Yes, pre-purchased additional City carts are covered by the same full 10-year warranty and will either be repaired or replaced by the city.

19. What about bulk items, will bulk week still be the first full week of each month?: Yes, bulk week will still be the first full week (M-F including holiday weeks) of each month and will be limited to four (4) bulk items per household.

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Public Works - Snow Removal

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1. A private snow removal truck pushed snow onto my sidewalk / yard. Who can I call to report this?: Cleveland Heights Ordinance 751.06 states "No person shall deposit or cause to be deposited snow or ice which has been removed from private property onto the median strips or any streets, sidewalks or other paved portions of the public rights of way of the City, or onto any private property without the permission of the owner.” If you see this occur, please call the Police Non-Emergency number at 216-321-1234 to report it.

2. Can snow from my driveway be blown into the street?: Snow may not be pushed or blown into the street from private property, nor may it be pushed onto your neighbor's property. Please remind your snow plow service that they are not permitted to push snow onto medians, across the street or onto property that it did not fall upon.

3. How does the City decide what streets are plowed first?: In removing the snow and ice, the City responds first to all of the main roads, and secondary "feeder" streets, which must be kept open to provide a transportation network to the largest volume of people. Hills and areas near schools are also a priority. Once these areas are in passable condition, crews head to clear the residential side streets.

4. My street has not been plowed of snow yet. Why not?: Crews clear the residential side streets after the main roads after the main roads are cleared.

5. Who is responsible for removing snow from the sidewalks?: According to Cleveland Heights Ordinance 521.04, property owners are responsible for keeping the sidewalks clear of debris as well as snow and ice within 24 hours of a snowfall.

6. Why do the snow plows push snow into my driveway and who is responsible for clearing it?: The snow must be removed from the traveled portion of the road. Unfortunately, this cannot be helped and we apologize for the inconvenience it causes you. Snow left in driveways by the city while snow plowing is the residents' and owners' responsibility to remove. When the city receives a heavy snowfall, if possible, do not shovel your driveway until after the plow has gone by.

7. Why does the plow not remove all the snow from my road?: The plows are designed to ride on “shoes” that raise the blade approximately one inch from the roadway surface. This is done to prevent damage to both the vehicle and the infrastructure from raised manholes, catch basins or water valves. Streets with low traffic volumes will therefore remain snow covered for longer periods of time.

8. Why doesn’t the City clean my driveway?: There are approximately 20,000 driveways in the City. The cost to clean all the driveways and the liability to the City for damage to the driveway or property is prohibitive.

9. Why doesn’t the City salt the side streets?: Secondary and residential streets are plowed, but not salted. The cost to salt the residential streets is prohibitive. In addition, the road salt has a negative environmental effect and reduces the longevity of the road surface.

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Public Works - Street Division

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1. My street has not been plowed of snow yet. Why not?: In removing the snow and ice, the City responds first to all of the main roads, hills and areas near schools. Once these areas are in passable condition, crews clear the residential side streets.

2. Now that winter is over, I've seen several potholes. When will they be fixed?

If you spot a pothole on a city street, please call 216-691-7300 during normal working hours of 7:30 a.m. to 4 p.m. The repair will take place as soon as possible.

Although crews routinely check all areas of the city, they are unable to cover all areas daily and your help is appreciated.

3. When will my street be repaved?

Questions regarding street resurfacing can be made to the Public Works Office at 216-291-2617.

If the overall condition of your street is bad, contact Public Works at 216-691-7300 to check if it is on an upcoming resurfacing list. The list is usually projected over the next three years and is updated annually.

4. Who is responsible for removing snow from the sidewalks?: According to Cleveland Heights Ordinance 521.04, property owners are responsible for keeping the sidewalks clear of debris as well as snow.

5. Why do the snow plows push snow into my driveway?

Unfortunately, it cannot be helped. The snow must be removed from the traveled portion of the road.

When the city receives a heavy snowfall, if possible, do not shovel your driveway until after the plow has gone by.

6. Why does the plow not remove all the snow from my road?

The plows are designed to ride on “shoes” that raise the blade approximately one inch from the roadway surface. This is done to prevent damage to both the vehicle and the infrastructure from raised manholes, catch basins or water valves.

Once salt is applied, the interaction of the salt and vehicle traffic is required to melt the remaining snow cover. Streets with low traffic volumes will therefore remain snow covered longer.

7. Why doesn’t the City clean my driveway?: There are approximately 20,000 driveways in the City. The cost to clean all the driveways would be more than $100,000 per snow event. In addition, the liability to the City for damage to the driveway or property is prohibitive.

8. Why doesn’t the City salt the side streets?

Secondary and residential streets are plowed, but not salted. The cost to salt the residential streets is in excess of an additional $250,000 per winter.

In addition, the road salt has a negative environmental effect and reduces the longevity of the road surface.

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Public Works - Water & Sewer

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1. Who can I contact for better rates on Natural Gas and Electric utilities?: Please contact NOPEC at 1-855-667-3201 or www.nopec.org/enrollment.

2. Where is the Utility Billing office located and what are the business hours?

Located at City Hall Lower Level, 40 Severance Circle, Cleveland Heights, OH 44118. The business hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.

Note: City Hall will be closed in observation of all major holidays, which includes Juneteenth and Veteran’s Day.

3. Why am I billed for water and sewerage from Cleveland Heights, Cleveland Water and Northeast Ohio Regional Sewer District (NEORSD)?

All Cleveland Heights residents are required to pay for water, sewer, and local sewer charges.

Water service charges are only billed by the Cleveland Water Department. Sewer service charges are only billed by NEORSD. Local Sewer (maintenance and repairs) service charges are only billed by Cleveland Heights Utilities Department.

NEORSD bill consist of water that exits your house through pipes that must be chemically treated at the sewer plant before it is returned to the lake.

Cleveland Heights Utility bill consist of all maintenance and repairs of the sewer mains in Cleveland Heights only. The catch basins and manhole covers are also maintained by the city. Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

4. Why am I billed a landfill fee, what is the cost and can I be exempted from services?

This per-unit fee helps us address the high costs of rubbish disposal. The cost is $16.83 per month per unit, and $8.33 per month per unit if part of the Homestead Exemption. This fee can only be exempted for commercial properties that has their own private hauler company.

Note: If a commercial property has their own private hauler and want to be exempt from services and charges, that request along with documented proof (i.e. service agreement) must be submitted to our office via email utilitydept@clevelandheights.gov or mail:

Cleveland Heights Utilities Department
40 Severance Circle
Cleveland Heights, OH 44118

5. What is the local sewer rate and how is it calculated?

The local sewer rate is $4.345 per 100 cubic feet, which is based and calculated on water consumption used.

If part of the Homestead Exemption or Affordability Program, the rate is $2.607 per 100 cubic feet.

6. How often is the Cleveland Heights Utility bill?: This bill is generated quarterly. Bills are normally mailed out at the very end of January, April, July, and October.

7. Are there any discount programs for local sewer and landfill charges?

Yes. The Cleveland Heights Utilities Department offers the Homestead Exemption to seniors 65 years or older or permanently disabled owner-occupied homeowners with an annual income of $33,500 or less, and the Affordability Assistance Program to owner-occupied homeowners that household income is at or below 200% of the poverty level.

Must be qualified and approved by Cleveland Water or Northeast Ohio Regional Sewer District in order to apply with the Cleveland Heights Utilities Department.

You may apply online by visiting:

https://www.clevelandheights.gov/Homestead-Sewer-Rate-Application for the Homestead Sewer Rate Application
https://www.clevelandheights.gov/Sewer-Affordability-Application for the Sewer Affordability Application

For more information, contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 5) or email utilitydept@clevelandheights.gov.

8. My water bill is much higher this month than last. Why?: You may have a water leak. Contact Cleveland Water Department at 216-664-3130 or websiteinquiries@clevelandwater.com for further investigation.

9. How can I pay my utility bill?

You may pay your utility bill through the following options by:

Telephone at 216.291.5995 (Option 1)
Mail stub along with Check / Money Order to the Cleveland Heights Utilities Department, 40 Severance Circle, Cleveland Heights, OH 44118
Place stub along with Check / Money Order in City Hall Drop Box (in front of City Hall)
Visiting online at www.clevelandheights.gov/Pay-Your-Local-Utliity-Bill

10. Can I pay for my water, sewer and utility bill together?

No. Your water and sewer bill must be paid to the Cleveland Water Department. You may visit www.clevelandwater.com or call 216-664-3130 to learn payment options.

Cleveland Heights Utility bill can only be paid to Cleveland Heights.

11. What is the CID Number on my bill?

The CID Number is your account unique identification number for online registration purposes.

12. What is the difference between Previous Balance and Balance Prior to New Charges on my bill?: The Previous Balance is the amount billed the previous quarter. The Balance Prior to New Charges is the balance that is currently past due.

13. Does the Cleveland Heights Utilities Department offer any payment plans?: No. The Utilities Department does not offer payment plans.

14. I never received my Cleveland Heights Utility bill. Why?

You may not receive your bill due to one of the following reasons:

You may have registered your account with our online customer portal and opted out of paper bills. Please visit our payment portal to review account.
The mailing address on file is not current. Contact our office to have the mailing address updated at 216-291-5995 (Option 5) or utilitydept@clevelandheights.gov.

15. If my sewer backs up into the basement, whom do I contact?

You can contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 2) or sewer@clevelandheights.gov. There is a $100 sewer cleaning fee assessed for services during regular business hours from 7:30 a.m. to 2 p.m.

If you are part of the Homestead Exemption, the fee will be reduced to $50.

Note: We can only clean the sewer if there is a clean-out on the floor in your basement, or a test tee in your lawn.

16. How can I find out if I am eligible for a discount on my local sewer charge for lawn sprinkling?

Call Northeast Ohio Regional Sewer District (NEORSD) at 216-881-8247 or go online at www.neorsd.org to apply electronically.

Cleveland Heights does not offer the summer sprinkling program.

17. If I fill my swimming pool, will I be billed for Local Sewer?: Yes. Sewer charges are based upon water consumption.

18. How can a tenant assume responsibility for the Cleveland Heights Utility Bill for Local Sewer and Landfill charges?

Cleveland Heights Utilities Department no longer bill tenants. All bills and charges are solely the responsibility of the property owner.

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

19. There is water coming up into the street. Who should I contact?

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

20. I have a problem with low water pressure. Whom do I call?

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

21. There is a damaged manhole cover or catch basin on my street. Whom do I contact?: Please contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 2) or sewer@clevelandheights.gov.

22. What should I do if I lose or need a copy of my utility bill?: Contact the Cleveland Heights Utilities Department at 216.291.5995 (Option 5) or utilitydept@clevelandheights.gov. We recommend registering your account online at www.clevelandheights.gov/Pay-Your-Local-Utliity-Bill to review, print, or pay your bill 24/7.

23. To correct a misspelled name or correct a mailing address on my Cleveland Heights Utility bill, what number should I call?: Please contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 5) during regular business hours from 8:30 a.m. through 5 p.m. or utilitydept@clevelandheights.gov.

24. How can I find out my waste and recycle collection schedule or day?: You may contact the Public Works dispatcher at 216-691-7300 (Option 3) or visit www.clevelandheights.com/Collection-Schedule, enter and search your property address, and information about your collection day will appear.

25. I am selling or purchasing a property in Cleveland Heights, how can I have my name added on or removed from the utility bill?: Please contact our office at 216-291-5995 (Option 5) or utilitydept@clevelandheights.gov AFTER the property has transferred AND have been recorded with the Cuyahoga County Recorder’s Office.

26. I would like to request a water and/or sewer status, due to trying to sell property.

Cleveland Heights Utilities Department can only provide information regarding local sewer and landfill charges. Please contact via email at utilitydept@clevelandheights.gov to submit request.

To receive information regarding water and sewer charges status, please contact Cleveland Water Department at 216-664-3130 or websiteinquiries@clevelandwater.com.

27. My electrical power is out. Can anything be done?: Contact the Illuminating Company to report an outage by calling 1-888-544-4877 or visiting www.firstenergycorp.com.

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Public Works - Yard Debris

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1. I put my leaves in big plastic bags, which were not collected. Why?

Leaves in plastic bags will not be collected. All yard waste is transported to a composting facility and plastic bags cannot be collected as they contaminate the load.

Rake or blow loose leaves to the curb for April and November pick-up (weather permitting).

You may also place leaves in paper Kraft bags, which are collected weekly from the tree lawn from May through October.

2. I removed large bushes in my yard. Will the City collect them?

Brush, tree, and hedge trimmings must be cut and tied into bundles no larger than four feet in length and two feet in diameter.

Large piles of loose brush will only be collected by special request and will be subject to a fee. Please fill out the Bulk/Loose Brush Pick-up Request Form to make arrangements for collection.

3. When are loose leaves collected?

Loose leaves that are raked or blown to the tree lawn will be collected in April and November (weather permitting).

From May through October leaves must be placed in paper Kraft bags and placed on the tree lawn for pick-up on your regular refuse /recycling collection day.

4. Where can I purchase paper Kraft bags?: Kraft bags can be purchased from home improvement stores.

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Relocation Services

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1. How can people currently living in Cuyahoga County find rentals in Cleveland Heights?

Because all of our listings must be advertised locally, we refer those renters who already live in the area to the following publications:

Call and Post
Cleveland Jewish News
Cleveland Plain Dealer
Rental websites
Scene Magazine
Sun Press
University campus bulletin boards

2. What services are offered to real estate agents?: The goal of Relocation Services is to promote Cleveland Heights by highlighting its housing stock and the benefits of living in our community. We refer our prospective buyers to real estate professionals to conduct the actual sales. A list of PRO (Preferred Realty Office) agents is included in all of our promotional packets and materials, and we offer information meetings about Cleveland Heights to real estate agents.

3. What services are offered to prospective home buyers?: Buyers are referred to a list of 'PROs' or Preferred Realty Office agents. PROs have attended numerous seminars and educational programs about our city, and know the area well. Names of contact people in various neighborhoods and our schools are available to prospective buyers.

4. Does Relocation Services keep lists of available Section 8 properties?: All questions regarding Section 8 are referred to the Cleveland Metropolitan Housing Authority by phone at 216-348-5000.

5. Who handles complaints about the appearance and condition of a property, systematic inspections or point-of-sale inspections?: Complaints about the appearance and/or condition of a commercial or residential property may be made through the Access Cleveland Heights App or you may email Inspection Services or call them at 216-291-5900.

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Treasury

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1. Does the City sell trash, recycling and lawn bags?: No. The City does not sell these items. They may be purchased from Home Improvement stores.

2. I can't come in to City Hall during normal working hours. Where else may I make a payment?

Other forms of payment include:

You may mail your payment to:
City of Cleveland Heights
40 Severance Circle
Cleveland Heights, Ohio 44118
There are a payment drop boxes located in front of City Hall and at the Cleveland Heights Community Center, located at One Monticello Boulevard.
You may contact the Water Department at 216-291-5995 to pay your water/sewer bill by phone with your credit card.

3. How do I obtain a parking permit for a municipal parking lot?

Parking permits for municipal lots are sold on a quarterly basis. Parking lots with available permits for sale may be purchased during normal hours of operation (8:30 a.m. to 5 p.m.) at the cashier’s window. Permits for parking lots currently sold out, that become available after renewals, will go on sale the last business day of each quarter (i.e., March, June, September and December).

The ‘’lottery’’-type sale will begin at 8:00 a.m. Vehicle information, such as the make, model, year and license plate number will be required at the time of purchase. The cost for a quarterly parking permit is $115 per quarter. Seniors (65 years or older) pay $30 per quarter.

Check, cash, Visa and MasterCard are acceptable forms of payment. For questions regarding permit availability or the sale of permits, contact the Treasury Department at 216-291-5770. If all parking lots in your area are sold out, you may utilize 24-hour parking meters or park on the street where overnight parking is permitted. For questions regarding on-street parking, call 216-291-5770.

4. What's required to obtain a bicycle license?: Cyclists must supply the color, make, tire size and serial number of the bike. The fee is $2. However, the registration fee may be waived by the City if, at the time of registration, the applicant brings his/her bicycle helmet in and signs a pledge agreeing to wear the helmet at all times when riding the registered bicycle.

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