FAQs • Cleveland Heights, OH • CivicEngage

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When do you expect to issue the refunds?: We are currently collecting information and putting a process in place. Refunds will be made as soon as possible.

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Parking Ticket Refund

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1. What tickets are eligible for a refund?: Tickets in these categories are eligible: Prohibited Zone, No Permit, Overnight Parking, Fire Hydrant and Fire Land Parking, Abandoned Vehicle, Traffic Hazard, Parking on Sidewalk, Curb or Streetlawn. PARKING METER TICKETS ARE NOT INCLUDED.

2. How exactly did this discrepancy happen?: The City’s paper tickets group certain parking violations together. When new tickets were ordered, after the December 2012 increase was enacted, a clerical error occurred that wrongly grouped fines that had not increased with some that had.

3. How did this go undetected for so long?: This clerical error occurred in 2013. It was recently brought to our attention and immediate action has been taken.

4. When will people be notified?: Notification has begun through media outreach and our website. A dedicated email line has been established parkingticketrefund@clvhts.com and the City will be mailing a postcard with instructions in the coming days to those affected.

5. When do you expect to issue the refunds?: We are currently collecting information and putting a process in place. Refunds will be made as soon as possible.