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Public Works - Water & Sewer

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1. Who can I contact for better rates on Natural Gas and Electric utilities?

Please contact NOPEC at 1-855-667-3201 or  www.nopec.org/enrollment.

2. What are the business hours for the Cleveland Heights Utility office?

The business hours are Monday through Friday from 8:30 a.m. to 5:00 p.m.

Note: City Hall will be closed in observation of all major holidays, which includes Juneteenth and Veteran’s Day.

3. Why am I billed for water and sewerage from Cleveland Heights, Cleveland Water and Northeast Ohio Regional Sewer District (NEORSD)?

All Cleveland Heights residents are required to pay for water, sewer, and local sewer charges.

Water service charges are only billed by the Cleveland Water Department. Sewer service charges are only billed by NEORSD. Local Sewer (maintenance and repairs) service charges are only billed by Cleveland Heights Utilities Department.

NEORSD bill consist of water that exits your house through pipes that must be chemically treated at the sewer plant before it is returned to the lake.

Cleveland Heights Utility bill consist of all maintenance and repairs of the sewer mains in Cleveland Heights only. The catch basins and manhole covers are also maintained by the city. Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

4. Why am I billed a landfill fee, what is the cost and can I be exempted from services?

This per-unit fee helps us address the high costs of rubbish disposal. The cost is $16.83 per month per unit, and $8.33 per month per unit if part of the Homestead Exemption. This fee can only be exempted for commercial properties that has their own private hauler company.

Note: If a commercial property has their own private hauler and want to be exempt from services and charges, that request along with documented proof (i.e. service agreement) must be submitted to our office via email utilitydept@clevelandheights.gov or mail:

Cleveland Heights Utilities Department
40 Severance Circle
Cleveland Heights, OH 44118

5. What is the local sewer rate and how is it calculated?

The local sewer rate is $4.345 per 100 cubic feet, which is based and calculated on water consumption used. 

If part of the Homestead Exemption or Affordability Program, the rate is $2.607 per 100 cubic feet.

6. How often is the Cleveland Heights Utility bill?

This bill is generated quarterly. Bills are normally mailed out at the very end of January, April, July, and October.

7. Are there any discount programs for local sewer and landfill charges?

Yes, there is. The Cleveland Heights Utilities Department offers the Homestead Exemption to seniors and / or permanently disabled customers with an annual income $33,500 or less, and the Affordability Assistance Program to those residents that household income is at or below 200% of the poverty level.

Must be qualified and approved by Cleveland Water or Northeast Ohio Regional Sewer District in order to apply and be approved by Cleveland Heights Utilities Department.

You may apply online by visiting:

https://www.clevelandheights.gov/Homestead-Sewer-Rate-Application for the Homestead Sewer Rate Application
https://www.clevelandheights.gov/Sewer-Affordability-Application for the Sewer Affordability Application

For more information, contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 5) or email utilitydept@clevelandheights.gov.

8. My water bill is much higher this month than last. Why?

You may have a water leak. Contact Cleveland Water Department at 216-664-3130 or websiteinquiries@clevelandwater.com for further investigation.

9. How can I pay my utility bill?

You may pay your utility bill through the following options by:

• Phone with our Payment Service Network (PSN) company at 216.291.5995 (Option 5)
• Mail stub along with Check / Money Order to the Cleveland Heights Utilities Department, 40 Severance Circle, Cleveland Heights, OH 44118
• Place stub along with Check / Money Order in City Hall Drop Box (in front of City Hall)
• Visiting online at www.clevelandheights.gov/Pay-Your-Local-Utliity-Bill

10. Can I pay for my water, sewer and utility bill together?

No. Your water and sewer bill must be paid to the Cleveland Water Department. You may visit www.clevelandwater.com or call 216-664-3130 to learn payment options.

Cleveland Heights Utility bill can only be paid to Cleveland Heights.

11. What is the arrearage amount on my bill?

The arrearage amount is the past due balance for previous charges.

12. Does the Cleveland Heights Utilities Department offer any payment plans?

Currently, the Utilities Department does not offer payment plans.

13. I never received my Cleveland Heights Utility bill. Why?

You may not receive your bill due to one of the following reasons:

• You may have registered your account with our Payment Service Network and choose to opt-out of paper bills. Please visit and log into www.info.paymentservicenetwork.com to review account.
• The mailing address on file is not current. Contact our office to have the mailing address updated at 216-291-5995 (Option 5) or utilitydept@clevelandheights.gov.

14. If my sewer backs up into the basement, whom do I contact?

You can contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 2) or sewer@clevelandheights.gov. There is a $100 sewer cleaning fee assessed for services during regular business hours from 7:30 a.m. to 2 p.m.

If you are part of the Homestead Exemption or Affordability Program, the fee will be reduced to $50.

Note: We can only clean the sewer if there is a clean-out on the floor in your basement, or a test tee in your lawn.

15. How can I find out if I am eligible for a discount on my local sewer charge for lawn sprinkling?

Call Northeast Ohio Regional Sewer District (NEORSD) at 216-881-8247 or go online at www.neorsd.org to apply electronically. 

Cleveland Heights does not offer the summer sprinkling program.

16. If I fill my swimming pool, will I be billed for Local Sewer?

Yes. Sewer charges are based upon water consumption.

17. How can a tenant assume responsibility for the Cleveland Heights Utility Bill for Local Sewer and Landfill charges?

Cleveland Heights Utilities Department no longer bill tenants. All bills and charges are solely the responsibility of the property owner.

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

18. There is water coming up into the street. Who should I contact?

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

19. I have a problem with low water pressure. Whom do I call?

Water services are handled by Cleveland Water and can be reached at 216-664-3130 or websiteinquiries@clevelandwater.com.

20. There is a damaged manhole cover or catch basin on my street. Whom do I contact?

Please contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 2) or sewer@clevelandheights.gov.

21. What should I do if I lose or need a copy of my utility bill?

Contact the Cleveland Heights Utilities Department at 216.291.5995 (Option 5) or utilitydept@clevelandheights.gov.

22. To correct a misspelled name or correct a mailing address on my Cleveland Heights Utility bill, what number should I call?

Please contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 5) during regular business hours of 8:30 a.m. and 5 p.m. or utilitydept@clevelandheights.gov.

23. How can I find out my waste and recycle collection schedule or day?

You may contact the Public Works dispatcher at 216-691-7300 (Option 3) or visit www.clevelandheights.com/Collection-Schedule, enter and search your property address, and information about your collection day will appear.

24. My utility bill is extremely high, and the current bill consumption is not calculating to the actual bill amount. Why?

The calculations may not add up to the current bill consumption due to one of the following:

• Your meter may have been changed out and the bill does not actually show the take out read from old meter.
• If a commercial property, there may be a compound meter available and the bill does not actually show both readings (high flow and low flow reads). The other reading is entered manually as a consumption adjustment in billing system.

You may request a meter history summary to view the actual consumption billed by contacting our office at 216.291.5995 (Option 5) or utilitydept@clevelandheights.gov.

25. I am selling or purchasing a property in Cleveland Heights, how can I have my name added on or removed from the utility bill?

Please contact our office at 216-291-5995 (Option 5) or utilitydept@clevelandheights.gov AFTER the property has transferred AND have been recorded with the Cuyahoga County Recorder’s Office.

26. I would like to request a water and/or sewer status, due to trying to sell property.

Cleveland Heights Utilities Department can only provide information regarding local sewer and landfill charges. Please contact via email at utilitydept@clevelandheights.gov to submit request.

To receive information regarding water and sewer charges status, please contact Cleveland Water Department at 216-664-3130 or websiteinquiries@clevelandwater.com.

27. My electrical power is out. Can anything be done?

Contact the Illuminating Company to report an outage by calling 1-888-544-4877 or visiting www.firstenergycorp.com.