Are there any discount programs for local sewer and landfill charges?

Yes. The Cleveland Heights Utilities Department offers the Homestead Exemption to seniors 65 years or older or permanently disabled owner-occupied homeowners with an annual income of $33,500 or less, and the Affordability Assistance Program to owner-occupied homeowners that household income is at or below 200% of the poverty level.

Must be qualified and approved by Cleveland Water or Northeast Ohio Regional Sewer District in order to apply with the Cleveland Heights Utilities Department.

You may apply online by visiting: for the Homestead Sewer Rate Application for the Sewer Affordability Application

For more information, contact the Cleveland Heights Utilities Department at 216-291-5995 (Option 5) or email

Show All Answers

1. Who can I contact for better rates on Natural Gas and Electric utilities?
2. Where is the Utility Billing office located and what are the business hours?
3. Why am I billed for water and sewerage from Cleveland Heights, Cleveland Water and Northeast Ohio Regional Sewer District (NEORSD)?
4. Why am I billed a landfill fee, what is the cost and can I be exempted from services?
5. What is the local sewer rate and how is it calculated?
6. How often is the Cleveland Heights Utility bill?
7. Are there any discount programs for local sewer and landfill charges?
8. My water bill is much higher this month than last. Why?
9. How can I pay my utility bill?
10. Can I pay for my water, sewer and utility bill together?
11. What is the CID Number on my bill?
12. What is the difference between Previous Balance and Balance Prior to New Charges on my bill?
13. Does the Cleveland Heights Utilities Department offer any payment plans?
14. I never received my Cleveland Heights Utility bill. Why?
15. If my sewer backs up into the basement, whom do I contact?
16. How can I find out if I am eligible for a discount on my local sewer charge for lawn sprinkling?
17. If I fill my swimming pool, will I be billed for Local Sewer?
18. How can a tenant assume responsibility for the Cleveland Heights Utility Bill for Local Sewer and Landfill charges?
19. There is water coming up into the street. Who should I contact?
20. I have a problem with low water pressure. Whom do I call?
21. There is a damaged manhole cover or catch basin on my street. Whom do I contact?
22. What should I do if I lose or need a copy of my utility bill?
23. To correct a misspelled name or correct a mailing address on my Cleveland Heights Utility bill, what number should I call?
24. How can I find out my waste and recycle collection schedule or day?
25. I am selling or purchasing a property in Cleveland Heights, how can I have my name added on or removed from the utility bill?
26. I would like to request a water and/or sewer status, due to trying to sell property.
27. My electrical power is out. Can anything be done?