Show All Answers

1. If I have an emergency, who do I contact?

Cleveland Water has emergency teams on call 24 hours a day, 7 days a week and can be reached at 216-664-3060.

2. If I have questions about water quality, who do I contact?

Visit Cleveland Water’s website at Cleveland Water Department's website to view the Water Quality Report, or call the Water Quality line at 216-664-2639.

3. Who should I call if a water main breaks?

Call the Cleveland Water Emergency Dispatch Center at 216-664-3060 to report:

• Broken Water Mains
• Missing Manholes Covers
• Other Water-Related Emergencies
• Poor Water Pressure

4. Who should I call if my sewer backs up in my basement?

City of Cleveland Heights Utilities Division Public Works at 216-291-5995.

5. How am I billed?

The Cleveland Water Division is the water service provider for the City of Cleveland Heights and the Billing Agent for the Northeast Ohio Regional Sewer District (NEORSD) for wastewater treatment. Customers are billed monthly. Cleveland Water/NEORSD bills can be paid as follows:

• Cleveland Division of Water – 1201 Lakeside Ave., Cleveland, Ohio
• Cleveland Division of Water website – www.clevelandwater.com
• Phone payment at 216-446-6834

The City of Cleveland Heights bills for landfill and local sewer charges. Local sewer charges cover repairs and maintenance of the local sewer system. Charges are billed quarterly and can be paid as follows:

• Cleveland Heights City Hall – 40 Severance Circle, Cleveland Heights, Oh
• Cleveland Heights website – www.clevelandheights.com
• PSN automated phone payment at 1-877-885-7968

6. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?

Cleveland Water does have a process to mail bills to tenants. Please go to Cleveland Water Department's website to learn more.

7. I am experiencing a hardship. Does Cleveland Water offer any discount plans?

Cleveland Water has a number of programs available that may help. Please go to the Cleveland Water Department website to learn more, or contact Customer Service at 216-664-3130.

8. Is the transition charge a flat fee?

No. The transition charge is based on water usage and will terminate after the 5 year transition period. The transition charge covers the cost of converting to Cleveland Water.

9. Can I pay my Cleveland Water bill at Cleveland Heights City Hall?

No. You will not be able to pay your Cleveland water bill at Cleveland Heights City Hall. Visit Cleveland Water Department's website to find out convenient ways to pay your bill.