How am I billed?

The Cleveland Water Division is the water service provider for the City of Cleveland Heights and the Billing Agent for the Northeast Ohio Regional Sewer District (NEORSD) for wastewater treatment. Customers are billed monthly. Cleveland Water/NEORSD bills can be paid as follows:

  • Cleveland Division of Water – 1201 Lakeside Ave., Cleveland, Ohio
  • Cleveland Division of Water website –
  • Phone payment at 216-446-6834

The City of Cleveland Heights bills for landfill and local sewer charges. Local sewer charges cover repairs and maintenance of the local sewer system. Charges are billed quarterly and can be paid as follows:

  • Cleveland Heights City Hall – 40 Severance Circle, Cleveland Heights, Oh
  • Cleveland Heights website –
  • PSN automated phone payment at 1-877-885-7968

Show All Answers

1. If I have an emergency, who do I contact?
2. If I have questions about water quality, who do I contact?
3. Who should I call if a water main breaks?
4. Who should I call if my sewer backs up in my basement?
5. How am I billed?
6. I am an owner, but I have the bill sent to my tenant each month. Will Cleveland Water mail the bill to my tenant?
7. I am experiencing a hardship. Does Cleveland Water offer any discount plans?
8. Is the transition charge a flat fee?
9. Can I pay my Cleveland Water bill at Cleveland Heights City Hall?