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1. I put my trash cans on the tree lawn and my trash was not collected. Why not?

Garbage is not collected if the trash cans are placed on the tree lawn. Remove the items and place them in plastic bags. 

However, if you want to throw the cans away, please indicate that on the cans.

2. I'm moving and will be disposing of quite a bit. Do I have to wait for my regular collection day to put it out?

Special pickups can be made for a fee when prior arrangements are made. Please fill out the Bulk/Loose Brush Pick-up Request Form to request a special pickup.

3. Only some of my refuse was collected and there are still items on my tree lawn. Why isn't it collected all at one time?

If you have bulk items left on the tree lawn, it is because a bulk truck will pick up the large loads and will follow the regular refuse trucks. Bulk items are only picked-up on your regular collection day during the first full week of the month.

4. Why wasn't my trash collected?

Refuse must be placed on the tree lawn before 7 a.m. on the day of your collection. If you put it out after 7 a.m. on the morning of your collection day, it might have been missed. Call 216-691-7300 or email Public Works to let them know. 

However, if you call after 2 p.m., it may not be collected until the following day.

5. Will the City pick up our old swing set?

Swing sets will be taken on the regular collection day if the set is completely dismantled and free of concrete.